Customer Service

Buying handmade art made in America should be a pleasant experience, and Metal Art by Cherie strives to exceed expectations. Should you be displeased by art you’ve purchased, I will refund your money.

Here are the steps you can take if unsatisfied:

1. Notify me of the problem within 30 days of purchase via email shadowcharms@gmail.com or phone 734-623-8496. NOTE: The best time to reach us by phone in the studio is Tuesday-Thursday 10-6pm EST.
2. Customer is responsible for return shipping costs unless a mistake was made by us in shipping incorrect items, then we will cover return shipping.
3. Returns should be addressed to: 4508 Pleasant Lake Rd. Ann Arbor, MI 48103
4. Refunds will be issued within 3 business days of receipt of merchandise.